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FAQ

How are you able to offer such incredible bargains?

We work closely with hundreds of manufacturers and importers and buy products in large volume so we can offer you high-quality products at up to 80% off every day. We cut out the middleman so you can take advantage of our incredibly low prices! We’ve been doing this for over 25 years!

What kind of products do you carry?

We carry a wide range of Family Clothing, Accessories, Gifts, Toys, Bedding & Linen, Personal Hygiene Products, Promotional Products, Fundraising items and much more – all at up to 80% off! Check out the products section of our website to see a sample of the great products we offer. Use our online inquiry system to find our more or give us a call and we would be happy to tell you about all the great products we carry. Be sure to sign up for The Bargains Alert e-newsletter and be the first to hear about our special deals. New items arrive daily!

Who purchases your products?

Anybody who wants to save a ton of money! Whether you are a large media corporation looking for tens of thousands of promotional t-shirts or a small boutique looking to increase your profit margin and drive store traffic, we can help! We also help hundreds of non-profit organizations across Canada stretch their budgets further. Anyone that buys a case of product can take further advantage of our low, low prices, even items for Loot Bags!!

How can I place an order?

For your convenience, please use our automatic inquiry system. Compile a list of products you are interested in and submit it through our website. Your list will be sent directly to us and we will get back to you within 24 hours to follow-up. Or pick up the phone and call us on our toll-free number. If you are in Toronto, we’d love to see you in person. Just give us a call and arrange a time to stop by for a visit. No matter how you contact us, our dedicated and enthusiastic staff will work with you to make sure you receive the latest and greatest bargains every day along with fantastic service.

Can I order products online?

Because we carry over 10,000 items that are constantly changing, it is virtually impossible for us to showcase all of our great bargains online. That’s why we ask that you use our online inquiry system so we can contact you by phone to make sure you find everything you need at the lowest prices possible! We love to deal the old fashioned way.

How do I use your online inquiry system?

Whenever you find a product you are interested in please click “Tell me more!” then continue looking for great products simply by clicking “Keep Browsing”. You can add as many products to your list and when ready, click “Submit Inquiry”. Your list of products will be sent directly to the team at The Bargains Group and one of our staff will get back to you within 24 hours with the information you need. We love talking to our customers because we always find new ways to help them save even more money!

What do I do if the online inquiry system is not working?

Please email info@bargainsgroup.com and we will get back to you right away, or just pick up the phone and give us a call toll-free at 1-877-868-5655.

What if I don’t see the product I need on your website?

Just give us a call! Our stock changes daily and because we work with a large network of suppliers, we can usually find you what you need. And if we can’t we can refer you to someone who can help you. No matter what you’re looking for, make The Bargains Group your first call! We love people and making them happy.

How long will it take to process my order?

We work on an ASAP process. We are known for quick turnaround. Once your order is placed your shipment will leave our facility within one week. If you have an emergency need just give us a call and we’ll be happy to help and get it out sooner!

Are there any limits/minimums on the size of my order?

All items come pre-packed in a specific quantity per case. Most cases range from 24 to 36 pieces. Give us a call and let us know what you are looking for and we’ll let you know how it is packaged. Minimum order is just one case.

What are the payment terms?

All prices quoted are in Canadian dollars, plus applicable taxes. If you are a new client our terms are COD until credit has been established. We also accept Visa, Mastercard, certified cheque, money orders and cash (of course!). But please, don’t send cash in the mail!

What is your return policy?

We rarely have returns because we always make sure you know exactly what you are getting. There are no surprises at The Bargains Group because we stand behind our products 150%. If there is ever a problem with any of merchandise please call us right away and we will be happy to take care of it.

How can I make sure I don’t miss out on the latest bargains?

Simply sign up on our website for The Bargains Alert e-newsletter. Our weekly newsletter will keep you up to date on all the latest products and specials available at The Bargains Group. Also, visit the products section of our website often to see our featured products and bestsellers.

Can I tell others about the great ways The Bargains Group can save them money?

Of course! We love to help people save money. The more people that know about the great deals we offer, the cheaper the prices get. Referring your family, friends and colleagues is easy! We’ll even want you to earn money for your referrals. Visit our Bargain Ambassador page to learn more.

Do you have a catalogue?

Because we carry over 10,000 items that change daily, we have no way to catalogue each and every item in our warehouse. We do feature many of our latest products and bestsellers on our website so visit us online regularly! For a list of ‘basic’ items that we carry on a regular basis please call us and speak to a member of our helpful staff or email us and tell us what you are looking for. We’ll be sure to get back to you within 24 hours to let you know how we can help you save tons of money!

Where is The Bargains Group located and can I visit?

Absolutely! Just give us a call and we’d be happy to arrange a time for you to visit. We are located in the Dufferin and Lawrence area of Toronto. Please click here for a map to our location.

My order hasn’t arrived yet. How can I track its status?

Just give us a call and we’d be happy to do it for you!

Some products featured on your website indicate that they are ‘Slight IR’. What does that mean?

All finished goods must pass through an inspection process before shipping. Any item that does not pass first inspection is labeled “Slight IR.” This means that a T-shirt may have a small pucker in the armhole, a pair of socks may have a mark that happened during manufacturing or a dying process for some fleece was not the correct colour. This does not affect the overall useability of the item being sold. We always identify “IR” merchandise before you make a purchase, so you never receive any surprises in your shipment!

What inks do we use to print on T-shirts?

Both our T-shirt printers use environmentally friendly inks, non-phthalates that are allowed on children’s clothing, and comply with heavy metal regulations. The 2 inks used are: plastisol and water based by Echo Graphics, and plastisol by Action Screen & Print.

What are the shipping costs?

Depending where your goods are warehoused, all orders are Freight-on-Board from our specific warehouse. This means that you are billed for freight costs to get the goods from our warehouse to your location. Our shipping costs are incredibly low and depend on the volume of merchandise, weight and destination postal code. Even with the minimal cost of shipping, our customers always tell us that it is way cheaper for them to buy from The Bargains Group. Due to the volume of shipping we do, we pass along our great savings directly to you!

How is my order shipped?

Canada Post, Purolator, Remco and Clarke are just a few of the ways your product can be shipped. We always shop around to make sure your product is shipped the safest and cheapest way. You can also pick up your product directly from our warehouse or we can ship by your preferred carrier!

Can I ship to multiple addresses?

Yes, of course! Just give us a call and we would be happy to make the necessary arrangements.

Do I pay tax?

Yes. All provincial and federal tax rules apply and all tax rates are set according to the shipping destination. We are happy to give you a tax exemption status with the appropriate paperwork.

Do you do printing and embroidery on your products?

Yes, of course. We do better than that! We give you a choice. We can ship your product directly to your own Printer/Embroiderer or we can send your products to our Printers/Embroiderers — who are two of Canada’s best — and offer fantastic discounted wholesale prices to all of our clients. We cut out the middleman and save you another 30% – 40% off on all printing and embroidery.

What is a "Pack & Hold" Service?

Our famous “Pack & Hold” service allows you the flexibility to purchase now while budgeting for later. We will pack your order today and hold for up to 6 months. We then invoice you when we ship the order. We do something that others don’t! Take advantage of our selection now!

How do I seek employment with The Bargains Group?

We’re always looking for outstanding people! Email us your resume and tell us why we should hire you.

Do you use cookies on your website?

Yes, but we only use “session cookies”. Session cookies allow us to develop statistical information about how many people have visited our website, but no personal information is collected or stored. Session cookies are deleted as soon as you exit our website.

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